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FAQ - Frequently Asked Questions

Have questions? Great, because we have answers!

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Who / What is Dee Rink Live! ?

Dee Rink Live! is an independent business operating out of Deeside Ice Arena providing disco entertainment services. Aura Leisure and Libraries operate the building and the respective leisure services.  More info here.

What time  should I arrive? 

Aura recommend that you arrive 30 minutes before the start of the session. 

 

What are the age requirements? 

Unless otherwise specified all of Aura's disco sessions are open to all ages. Under 8's must be accompanied by a responsible adult (18+) on the ice at all times. The family discos that take place on a Saturday and Sunday afternoon might be more appropriate for families with younger children. 

 

What Should I Wear?

You can wear whatever you like! Aura would however, recommend wearing something warm as bikinis and other swimwear would probably make you chilly. You might even wish to bring your winter hat and gloves to combat the cold.

For the special foam party events you are very likely to get wet. You should wear appropriate clothes, bring a towel and something warm to go home in. 

 

Where Can I Leave my Stuff?

Deeside Ice Arena is equipped with E-Lockers to store your belongings, they cost £2 and are non refundable. 

For the special foam party sessions, Aura recommend that you leave anything you don't want to get wet at home or in a locker.

 

What Size Skates are Available?

Aura's Skate Hire has a wide range of skates. Their sizes go from a tiny size 6 for kids up to adult size 14. They only supply figure skates in their skate hire.

 

What if I can't Skate?

Ice skating is a fun activity to take part in. If you are really struggling Aura's Ice Stewards (in High Viz Jackets) will be on hand to give you some basic tips to help you get around. Alternatively, if you are really trying to impress your friends you could even come and have some secret skating lessons prior to the event - 01352 704200 for details. 

 

Can I Hire a Skating Aid? 

Penguin and banana skating aids are generally available to hire during disco sessions, however may be unavailable on occasions. They can be booked online in advance. To obatain your skating aid please see one of Aura's Leisure attendants who wear High Viz jackets within the Arena.

 

What are the 'Ice Arena Rules"?

Aura who operate Deeside Ice Arena do have some rules in place to ensure maximum enjoyment and safety for all guests. These are published at the rink side.

 

What Food & Drink is Available?

Aura have a "Snack Bar" located in the Ice Arena, which serves things like Chips, Burgers and Hot Dogs. There are many hot and cold drinks as well as snacks available from both the Snack Bar and the surrounding Vending Machines.

 

Can We Bring our Own Food into the Venue?

No. Aura have a Snack Bar available to serve you food and drinks.

 

Do I have to Pay for Parking?

Nope, parking at Deeside Leisure Centre is totally free and with our massive car park there will always be spaces available.

 

Do I have to Pay to Spectate?

Yes. Standard rates apply to spectators.

 

Your photographer took my photo/ video. When and where will it be available? 

Our Photographer is around on selected Friday and Saturday nights to take photos of everyone and provide them to you for FREE. We try to process the images as quickly as possible but sometimes there may be a delay - please bear with us. We sometimes have to discard photos due to technical or content reasons. To find your photos, visit our gallery!

We take photo's and video regularly during our sessions which appear on our big screen within the Arena and our web site. We sometimes use selected pictures and video that we take on our social media channels as well as Aura's to promote our events. We may also share images and video sent to us by you on our social media channels if you tag us in your post or story.

 

If you do not wish to have your photo taken then please make this known to our photographer or an Ice Steward.

 

If you would like an image of yourself removed - no problem - just drop us a message detailing which photo and where you saw it and we will remove it as soon as possible. We can only remove images we have directly posted.

 

What are the prices?

Prices are available here - Aura.wales - the official site of Deeside Ice Arena.

 

Can I book in advance?

Yes - You can book online on the Aura Wales website here Book Online.

 

Is Ice Skating safe?

Ice skating is safer than you would probably think! Aura see very few accidents/injuries during ice skating sessions and when they occur they are usually minor. Deeside Ice Arena has Ice Safety Stewards on hand to try and prevent these accidents and should you have any concerns please raise them with a staff member. For when accidents do happen Aura have First Aiders on hand to help deal with the injury. Don’t let this put you off coming, as long as you skate within what your competence allows, you should be absolutely fine! 

 

Injuries, Disabilities and Medical Conditions on the Ice

Aura discourage anyone with any serious or visible injuries from going on the ice. Aura's Ice Safety Stewards may even advise you on the session not to go on - you do so at your own risk. Aura's Stewards are on hand for everyone's safety, and if you pose a risk to other skaters you may be required to leave the ice pad. Aura & Deeside Ice Skating Club run specific All Inclusive sessions for skaters with disabilities which are very popular.

 

Our Club Nights are busy sessions where the lights are turned off and the music is turned up. Whilst we want Ice Skating to be as inclusive as possible, if you have a disability Aura advise seeking doctors advice before going on the ice. We also frequently use strobe lighting, smoke effects, foam, UV paint and fake snow during our events.

Further information

Please phone Deeside Leisure Centre for information - 01352 704200

 

All information supplied above is as a guide only and is subject to change. Please visit Aura.Wales for the official site of Deeside Ice Arena.

Have we answered all your questions? If not please do not hesitate to contact us!

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